Company: US Department of Housing and Urban Development
Location: Jacksonville, FL 32202 (Downtown Jacksonville area)


Job details

$27,800 – $38,074 a year

Job Type
Full Job Description



    This position will serve as a student trainee and will receive training in analytical methods used to develop objectively based information in support of administrative and programmatic planning, development, evaluation, and managerial decision-making. On-the-job training assignments provide a practical understanding of the organization, programs, policies, and objectives of the agency as well as furnish experience in the application of principles, procedures, and work techniques.


    As a Student Trainee (Office Support), you will:

    • Answer the telephone for office staff and transfer calls or take accurate messages.
    • Utilize word processing system to print or type documents.
    • File alphabetically, numerically, or according to assigned subject classification.
    • Check and verify data by direct comparison with original source material.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0399 Administration And Office Support Student Trainee

  • Requirements


    Conditions of Employment

    • Please refer to “Conditions of Employment.”
    • Click “Print Preview” to review the entire announcement before applying.

    Pathways Internship Program Requirements:
    If selected, you MUST:

    • Sign a Pathways Internship Program agreement;
    • Provide official documentation of enrollment every semester while in the program;
    • Notify the agency of any change in enrollment status and/or work schedule;
    • Provide official documentation verifying at least a half-time course load as defined by the educational institution; a less than half time schedule is permitted during the final term;
    • Provide official documentation verifying good academic standing by maintaining at least an overall 2.0 GPA or higher (on a 4.0 scale);
    • Participate in Department mandatory training classes or programs as required;
    • Prepare and implement an Individual Development Plan (IDP) for appointments exceeding 90 days; AND
    • Perform successfully the assigned duties listed in the position description.

    See additional “Conditions of Employment” noted below.

    The Office of Housing provides vital public services through its nationally administered programs. It oversees the Federal Housing Administration (FHA), the largest mortgage insurer in the world, and regulates important parts of the housing industry. The Office of Housing also helps ensure consumers can access housing counseling and provides affordable rental housing through its Multifamily housing program. The Office of Housing is committed to helping all Americans obtain safe, decent affordable housing.


    You must meet eligibility and qualification requirements by the closing of this announcement.

    To qualify for the GS-03 grade level, you must meet the following requirements:


    You may qualify with 6 months of general experience. General experience for this position is defined as:

    • Six months of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

    Education: You may substitute education for general or specialized experience as follows: Completion of one academic year of post-high school study. (This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.)

    OR Combination: You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the experience requirement, as well as the percentage of completed education compared to the education requirement must equal at least 100 percent.

    Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.


    Pathways Student Internship Program Education Requirement:

    A. Must be a current student at an accredited high school (public or private) or in a home-school program*; college (including 4-year colleges/universities, community colleges, and junior colleges); professional, technical, vocational, or trade school; advanced degree programs; or other qualifying educational institution, on a full or half-time basis (as defined by the institution in which the student is enrolled) pursuing a qualifying degree or certificate.

    • Secondary home-school curricula must be recognized by the State or local government oversight agency.

    B. You must maintain student eligibility and enrollment for the duration of the internship. If you do not maintain eligibility and enrollment, you are ineligible for this program. Please review the “REQUIREMENTS” section of the vacancy announcement to ensure that you qualify to apply to this internship.

    C. Every semester, you must maintain good academic standing with an overall GPA of 2.0 or higher on a 4.0 scale.

    For additional information regarding the Pathways Program, please refer to the following website:

    Education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

    Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment.

    Additional information

    • We may select from this announcement or any other source to fill one or more vacancies.
    • Relocation expenses will not be paid.
    • This is a bargaining unit position. However, temporary employees with appointments less than 6 months are not in the bargaining unit.
    • This position is Non-Exempt from the Fair Labor Standards Act (FLSA).
    • HUD provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Contact the Applicant Call Center at 304-480-7300 for assistance.
    • This appointment may be extended depending on the organization’s needs and funding.
    • Recruitment incentive may be offered.
    • HUD offers alternative and flexible work schedules.

    HUD may convert a student non-competitively from the Pathways Student Trainee Program to a term or permanent position in the competitive service. The target position upon conversion is a Management or Program Analyst with a full performance level of GS-11.

    However, conversion is not mandatory or guaranteed. Students must be U.S. citizens and meet the following requirements to be eligible for conversion:

    • Complete the required number of hours of work experience (generally, at least 640 hours) while enrolled as a full-time or half-time degree-seeking student;
    • Complete the educational requirements from a qualifying institution;
    • Receive a favorable recommendation by an official of the agency; and
    • Meet the qualification requirements for the position to which the Student will be converted.


    • Subject to a Trial period for the duration of the Pathways Student Trainee Program appointment.
    • Must successfully complete a background investigation.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

    HUD employees are subject to a number of government-wide and HUD specific ethics laws and regulations, including restrictions on outside employment. To review applicable ethics rules, please visit

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    Rating: Your application will be evaluated in the following areas: Communication and Attention to Detail

    Veterans’ preference is applied after applicants are assessed. Preference eligibles will be considered before non-preference eligibles.

    Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

    To preview questions please click here.

    Background checks and security clearance

    Security clearance


    Drug test required


  • Required Documents

    Required Documents

    A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.

    FOR QUALIFICATIONS: If you are qualifying based on education, you MUST submit a copy of your transcripts or a list of course showing title, number of credits, grade, and date of completion.

    FOR ELIGIBILITY: You MUST submit a copy of your transcripts or a list of courses showing title, number of credits, and grade from an accredited college or university verifying proof of degree.

    VETERANS’ PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

    For more information on veterans’ preference view FedsHireVets.

    EDUCATION DOCUMENTATION: Transcripts are required at the time of application submission for Pathways Internship position. For positions with a specific education requirement, submitted transcripts must also meet the specified education requirements. Official transcript(s) will be required if you are selected.

    You MUST submit a copy of your current schedule or upcoming schedule as proof of enrollment. Must show proof of [Summer (2020), Fall (2020), etc.] enrollment. Applications without required education documentation will not be considered. We must be able to verify your continuing student status and completed degree/credits.

    Proof of enrollment must show that you are currently enrolled or have been accepted for enrollment on at least a half-time basis (generally, 6 semester hours). If you are applying within 30 days of the end of a semester/quarter and your transcript does not show enrollment for the next term, you must provide a letter from the school registrar that shows your status as a full or half-time student or you must provide proof from a resource such as the National Student Clearinghouse (

    You MUST submit dated documentation verifying you meet the definition of student. (e.g. letter from the registrar, unofficial transcripts).

    An academic year of undergraduate education is defined as 30 semester hours, 45 quarter hours, or the equivalent in an accredited college or university.

    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

    If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits


    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Location Affordability Portal (LAP): The LAP provides estimates of household housing and transportation costs at the neighborhood level to help make more informed decisions about where to live, work, and invest.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


This job is open to

  • Students

    Current students enrolled in accredited educational institutions from high school to graduate level. Includes internships, pathways and other student programs.

Clarification from the agency

U.S. Citizens or U.S. Nationals who are Students enrolled, or accepted for enrollment, on at least a half-time basis; seeking a degree (diploma, certificate, etc.) at a qualifying educational institution*; have a cumulative 2.0 grade point average or higher (4.0 scale); are in good academic standing; and at least 16 years of age. *Please reference the EDUCATION section of this announcement for more information regarding the definition of “qualifying educational institution” for this position.