Company: University of California Merced
Location: Merced, CA 95343



The University of California, Merced, is the newest of the University of California system’s 10 campuses and the first American research university built in the 21st century. With more than 8,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor’s, master’s and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities for highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design, and supports the economic development of Merced and the region.

In Fall 2016, UC Merced broke ground on a $1.3 billion public-private partnership that is unprecedented in higher education. The Merced 2020 Project will nearly double the physical capacity of the campus by 2020, enhancing academic distinction, student success and research excellence. In 2018, UC Merced opened the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.

Uses professional financial services concepts in managing the student collections process. Applies University policies and industry standards to resolve a variety of moderately complicated issues. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Works on financial services problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

Key Responsibilities:

Applies financial services concepts to administer the University’s student account collections process, including the Dream Loan program. Additionally, responsible for processing late fees, initiating holds on student accounts, and processing monthly collections notices. Acts as the liaison between the University and outside collection agencies; analyzes components of accounts to be written off, prepares collection agency referral notices; processes files for export to collections agencies. Resolves collections related issues and prepares business process procedures and policy recommendations.

Provides analyses for summaries and proposals relative to a diverse range of topics to include new financial procedures and/or services, changes in legal regulations, tax implications, et cetera. Ensures that financial processing functions are performed by lower level staff with accuracy and that daily operations run smoothly. Trains staff and creates an effective teamwork environment.

Assesses and recommends changes as needed to ensure financial processes maintain compliance with federal and state requirements and internal financial/audit policies. Applies a wide variety of internal and external policies and regulations to address a range of issues such as regulatory compliance, tax implications, recovery of cash, risk management, and the organized implementation of a diverse range of financial services for students and departments. Reviews and approves financial data and transactions.

Recommends and implements quality customer service standards and procedures to affect various constituencies, including internal department, students and external vendors.

Qualifications: • Bachelor’s degree in related area and one year of progressively responsible related experience or 5 years of equivalent experience/training require.

  • Working knowledge of financial processes, policies and procedures required.

  • Knowledge of financial data management and reporting systems required.

  • Must be proficient in use of Microsoft Office and common desktop/web applications required.

  • Strong interpersonal skills, analytical skills, service orientation, active listening, critical thinking, attention to detail, ability to multi-task in a high-volume environment, organizational skills, effective verbal and written communication skills, sound judgment and decision making required.