Company: Guardian Life Insurance Company
Location: Appleton, WI


2020 Customer Response Unit Intern (19002007)


Internship Overview
Our Internship Program is a paid 10-week learning experience where you will be immersed in the daily environment of a thriving Fortune 250 global financial services company.

You will gain invaluable industry and organizational knowledge through daily business interactions and job assignments, in addition to engaging in projects that directly affect our business, interact with senior leaders in conversational settings, and network with employees and interns across our regional offices.

Customer Response Unit Intern
As part of the Customer Response Unit team, you will be part of a team that services our Brokers, Planholders, and Sales Team Members. Our CRU Team responds to calls, emails, and chat inquiries about billing, benefits, eligibility, claim status, and all other miscellaneous Group benefit inquiries related to the different products/coverages we provide employers and their employees – Dental, Vision, STD, LTD, Life, and Supplemental Health Products. You will;
  • Lead an internal process improvement project with the goal of reducing customer contact volume, reducing turnaround time for our customers, or increasing employee engagement.
  • Develop as a professional.
  • Build a business network and collaborate.
  • Learn about the group benefits industry.
  • Present your project to leadership.


  • Enrolled in Undergraduate Degree Program
  • Strong analytical skills
  • Creative problem-solving skills
~Housing is not provided~

Applicants must be eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position

Company Overview

Every day, Guardian gives 26 million Americans the security they deserve through our insurance and wealth management products and services. Since our founding in 1860, our long-term view has helped our customers prepare for whatever life brings whether starting a family, planning for the future or taking care of employees. Today, we’re a Fortune 250 mutual company and a leading provider of life, disability and other benefits for individuals, at the workplace and through government sponsored programs. The Guardian community of ~9000 employees and our network of over 2750 financial representatives is committed to serving with expertise when, where and how our clients need us. Our commitments rest on a strong financial foundation, which at year-end 2017 included $8.0 billion in capital and $1.6 billion in operating income. For more information, please visit or follow us on Facebook, LinkedIn, Twitter and YouTube.

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Guardian® is a registered trademark of the Guardian Life Insurance Company of America


Primary Location
: United States-Wisconsin-Appleton

: Internship

: Full-time

: Day Job

Job Type
: Internship

: No

Job Posting
: Jan 24, 2020, 10:11:18 AM