Company: US Other Agencies and Independent Organizations
Location: Lancaster, CA 93534

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    Duties

    Summary

    This position is located in the Lancaster District Office, at 42225 10th St W, Lancaster, CA.

    Additional selections may be made for this vacancy six months from the closing date of this announcement.

    Responsibilities

    Once selected for the Claims Specialist position in SSA, you will contribute to the Agency’s mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

    Claims Specialists conduct interviews with the public to obtain, clarify, and verify information. This information pertains to initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. Resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments. Adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    11

  • Job family (Series)

    0105 Social Insurance Administration

  • Requirements

    Requirements

    Conditions of Employment

    • U.S. Citizenship required
    • Selective Service Registration, if applicable (www.sss.gov)
    • Background and/or security investigation required
    • Job offers are contingent on background / security investigation results
    • Selectees are required to serve a trial period
    • Relocation expenses will not be paid
    • Complete the initial online assessment and USA Hire Assessment, if required
    • Must have a qualifying degree or certificate

    Qualifications

    To qualify for the Recent Graduates Program, applicants must have completed all requirements of an academic course of study leading to an associates, bachelor’s, master’s, professional, doctorate, vocational, or technical degree or qualifying certificate program from an accredited educational institution within the 2 years preceding the closing date of this announcement. Preference-eligible veterans who, due to military service obligations, were precluded from applying to the Program during any portion of the 2-year eligibility period are entitled to a full 2-year period of eligibility upon release or discharge from active duty. In no event, however, may the eligibility period extend beyond 6 years from the date on which the preference eligible veteran completed the requirements of an academic course of study.

    FOR RECENT GRADUATE ELIGIBILITY: The transcript(s) or official letter from the registrar’s office MUST include the date your degree or certificate was conferred. Applications will not be considered without this documentation. NOTE: Copies of degrees, certificates, and diplomas are not considered acceptable documents to determine Recent Graduate Program eligibility.

    Proof of education must be submitted with your application package and received by the closing date of the announcement.
    Candidates must meet the basic qualification requirements for the position being filled, including any positive education requirements and/or selective placement factors.
    All qualification requirements must be met by the closing date of the announcement.

    GS-5: Three years of general experience equivalent to the next lower grade level in the federal service that demonstrates the ability to 1) analyze problems, identify significant factors, gather pertinent data, and recognize solutions; 2) plan and organize work; 3) communicate effectively orally and in writing; and 4) use online technology and automation tools. Examples of qualifying experience include analyzing, explaining, applying or interpreting laws, rules, regulation or policies.

    GS-7: Fifty-two weeks of specialized experience at the GS-5 grade level or equivalent in the federal service 1) assisting individuals in establishing their entitlement to receive benefits; 2) adjudicating, authorizing or reconsidering claims; 3) explaining benefit entitlements or requirements to the general public; 4) evaluating benefit program operations to assess the integrity and quality; or 5) interpreting benefit program requirements to formulate policies, procedures or guidelines.

    Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.

    SELECTIVE PLACEMENT FACTOR

    Meet and Deal Panel Interview: Applicants will be required to participate in a structured panel interview to demonstrate an aptitude for meeting and dealing with the public. This interview will be administered/conducted utilizing the Competency Assessment Interview Process (CAIP).Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Candidates must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.

    Education

    SUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant’s responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

    GS-5: Successful completion of a full 4-year course of study in any field leading to a bachelor’s degree. One year of study is defined as 30 semester hours or 45 quarter hours.

    GS-7: One full year of graduate level education in any field. One year of full-time graduate study is defined as 18 semester hours or 27 quarter hours OR a combination of graduate level education and the specialized experience as described below OR a Bachelor’s degree and superior academic achievement. Superior academic achievement is based on:

    • Graduated in the upper third of the graduating class in the college, university, or major subdivision; OR
    • Graduated with a cumulative 3.0 GPA or higher out of 4.0 based on 4 years of education, or based on courses completed during the final 2 years of the curriculum. OR
    • Graduated with a 3.5 GPA or higher based on the average of all the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum; OR
    • Election to membership in a national scholastic honor society that meets the minimum requirements of the Association of College Honor Societies (except for freshman honor societies).

    COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements.

    GS-5: Experience and education as described above may be combined to meet the minimum qualification requirements.

    GS-7: Experience and graduate level education as described above may be combined to meet the minimum qualification requirements.

    Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

    Additional information

    Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov.

    Note: This position is being filled on a full-time basis. This is a 2-year developmental program. After successful completion of the program, you may be non-competitively converted to a term (not to exceed 1-4 years) or permanent appointment.

    The SSA Recent Graduates Program (Program) provides Recent Graduates with entry-level developmental experience and is designed to lead to a career in the Federal government. Program participant(s) are placed in excepted service appointments, not-to-exceed 2 years.

    Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/images/1/14/USA_Hire_Reasonable_Accommodation_FAQs_-_01-26-17.pdf

    Program participants serving on appointments for 1 year or less are generally ineligible for coverage under the Federal Employees Retirement System and unable to participate in the Federal Employees Group Life Insurance program, and the Thrift Savings Program.

    Participants serving on appointments for more than 90 days may be eligible for coverage under the Federal Employees Health Benefits program.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    The evaluation you receive is based on your responses to the online assessments completed during the application process. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

    • Attention to Detail
    • Customer Service
    • Flexibility
    • Integrity/Honesty
    • Interpersonal Skills
    • Learning
    • Reading
    • Reasoning
    • Self-Management
    • Stress Tolerance
    • Teamwork
    • Accountability
    • Knowledge of federal laws, rules, policies, procedures, and entitlement programs
    • Ability to research, interpret and apply standards, directives, policies and legislation
    • Ability to communicate orally
    • Ability to communicate in writing.
    • Skill in using online technology and automation tools
    • Ability to manage multiple priorities and balance workloads.

    Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.

    Numerical scores will be assigned on a scale of 100. Each applicant who meets the qualification requirements for the position will be assigned a rating of 70 or more and will be eligible for appointment. Preference eligible veterans scoring 70 or more will receive additional points for veterans’ preference.

    Qualified applicants will be placed in categories according to veterans’ preference status:

    • 10-point preference eligible veterans with a compensable service-connected disability rating of 10 percent or more;
    • Other 10-point preference eligible veterans
    • 5-point preference eligible veterans
    • Veterans eligible for Sole Survivorship Preference
    • All other applicants

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

    Position sensitivity and risk

    Moderate Risk (MR)

    Trust determination process

    Suitability/Fitness

  • Required Documents

    Required Documents

    To apply for this position, you must submit a complete Application Package which includes:

    1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed.

    • For additional information see: What to include in your resume.

    2. Transcript(s) (unofficial is acceptable for application submission) or official letter from the registrar’s office MUST include the date your degree or certificate was conferred.

    3. Other supporting documents:

    You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.

    VETERANS’ PREFERENCE: If you are claiming veterans’ preference, you must submit a copy of your military discharge certificate (DD 214 member 4 copy) or an official statement of service from your command if you are currently on active duty. To be acceptable, the document must show Character of Service. If you are claiming 10-point veterans’ preference based on a service-connected disability, you must also submit the required documentation specified on the reverse of the SF-15, Application for 10-Point Veterans’ Preference (SF 15). Applicants claiming derived preference must submit the veteran’s DD 214 in addition to the SF-15 and the required documentation specified on the reverse of the SF 15. Preference will be granted based on the documents received. For more information visit the Vet Guide.

    IMPORTANT NOTICE TO VETERANS: The Office of Personnel Management has published the end date for Operation Iraqi Freedom (OIF) as August 31, 2010. To receive veterans’ preference for service during the Enduring Freedom/Iraqi Freedom era, you must have served for more than 180 days between September 11, 2001 and August 31, 2010 OR be in receipt of a campaign badge or expeditionary medal. The updated CFR language is available here. Other qualifying eligibility for preference (e.g., disability) remains unchanged.

    PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help

This job is open to

  • Recent graduates

    Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans.

Clarification from the agency

Recent Graduates